Welcome to AlphaProMed SCM Portal

We here at AlphaProMed believe good customer service experiences are more often than not the result of kind, customer-centric employees who are good at the following things:

  • Responding quickly: A customer will appreciate a fast response when they want to ask a question or highlight a problem.
  • Acting on feedback: When an employee acts on the feedback they received from a customer partner because your opinion matters.
  • Having empathy: Employees that try to understand a customer’s point of view make all of our customer partners feel valued.
  • Maintaining customer self-service options: We keep up-to-date product and inventory lists when customers partners want to find solutions to their own unique needs.
  • Providing omnichannel support: Different communication channels can support customer partners that have busy schedules or want flexibility. Our employees are prepared to offer support through email, phone, live chat, and social media.
  • Going the extra mile: Our employees deliver value beyond the customer’s expectation with a goal to leave a positive impression and increase our customer partner loyalty.
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